At Viora Store, we are committed to delivering your order as quickly and safely as possible. Please read the information below to understand how our shipping process works.

Order Processing Time

All orders are processed within 2 to 5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, order processing may take slightly longer than usual. If there is a significant delay, we will contact you by email.

Estimated Shipping Time

Estimated delivery times vary depending on the destination. In most cases, orders arrive within 7 to 20 business days after shipment. Some international orders may take longer due to customs clearance, local postal services, or other external factors.

Please note that delivery times are estimates and are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow a few days for the tracking status to update after the package has been dispatched.

Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to factors outside our control, including customs inspections, weather conditions, transportation disruptions, or high seasonal demand. We appreciate your patience and understanding in such cases.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout. If an incorrect or incomplete address is entered, Viora Store is not responsible for lost packages or additional shipping fees.

Lost, Stolen, or Delayed Packages

Viora Store is not responsible for packages marked as delivered by the carrier but reported as lost or stolen afterward. If your package is significantly delayed, please contact us and we will do our best to assist you.

Multiple Packages

Since some of our products may be shipped from different suppliers or warehouses, your order may arrive in separate packages and at different times.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions about your order or shipping status, please contact our support team. We will be happy to assist you.